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Care Coordinator

  • Quality Assurance
  • Full-time
  • San Francisco, CA
  • Remote

2023-01-25 06:13:53 UTC

Our Mission & What we do 🚀

Our healthcare system is costly and ineffective. We’re redesigning it from first principles.

Our mission is simple: challenge archaic rules and implied medical conventions in healthcare to better serve patients and physicians.

Gradia is the backbone of the entire patient experience, helping patients get personalized, high-touch care while also making clinics more money. With our software patients can stay informed/educated about the status of their care, easily communicate with their providers, and get direct access to a specialized virtual care team.

Our software is currently at several clinics across the Southeastern US and helping thousands of patients get the care they deserve.

Founded by two Stanford CS students, Gradia is backed by YCombinator, Atlanta Ventures, Soma Capital, and incredible operators/founders of companies like BoltRampProtocol Labs, and BillionToOne.

The opportunity 📈

It’s an incredible time to join us: we’ve hit an inflection point with fantastic patient engagement, tons of interest from physicians, and have recently unlocked massive revenue streams for our existing customers. However, we’re still early — there’s lots we want to change about the way healthcare currently works, so there are plenty of opportunities to contribute and make an outsized impact.

Your role in the company 💪

As a care coordinator, you’ll play a critical role and have a strong impact on the total number of patients Gradia serves.

You'll be responsible for managing inbound and outbound calls to schedule appointments, and assisting embedded care teams with care gap outreach campaigns and pre-appointment planning. This patient-focused role will have a direct impact on our goal of successfully managing the comprehensive care of all of our patients.

What you’ll do

  • Act as a support liaison between the patient and the clinicians by providing high levels of customer service and resolving issues/concerns (if any)

  • Works with other Care Coordinators to develop standard work and best practices

  • Handle phone calls and email correspondence regarding patients

  • Schedule new patient visits and handle appointment rescheduling requests


  • Customer service and/or sales work experience 

  • Experience in a customer service role requiring the use of enterprise software systems

  • Demonstrated proficiency in computer software including spreadsheets, and calendaring

  • Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills

  • Can work remotely under minimal supervision and take initiative in managing patients care logistics